Cancellation Policy

• As we only have ten rooms, we are unable to hold dates without a deposit. We will refund 50% of the reservation value if your stay is cancelled up to 30 days prior to check-in. Within 30 days of check-in, the deposit is non-refundable and non-transferable. To qualify for a refund, cancellation must be received in writing at hola@townhousecartagena.com  . We advise all guests to take out travel insurance that covers changes and cancellations.

 

Children

• The Hotel allows one child up to 6 years to stay free of charge when using existing beds. The Hotel does not provide baby cots. People over 6 years of age are considered as adults by the Hotel.

 

Room occupancy

• The total number of occupants in a room, including children, shall not exceed the maximum number of occupants permitted for the respective room types:

 

• Standard Room: up to 2 people

• Superior Room: up to 2 people

• Deluxe Room: up to 4 people

• Suite/Penthouse Room: up to 4 people

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• Visitors are not allowed in the rooms. We reserve the right of admission and permanence in the property.
   

• Additional companions are allowed up to the room capacity. Entry will only be granted if the reservation holder is present.

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• Note: Once the room's maximum capacity has been reached, no more companions will be accepted. Once a person has registered, no further registrations for additional or different companions will be permitted during the stay.

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• If you have any questions or concerns regarding the Hotel's Maximum Occupancy Policy, our staff will be happy to explain them in detail. Please also note that the hotel reserves the right to refuse entry to any additional guests who exceed the maximum occupancy allowed for that room type.

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Booking terms and conditions:

• All reservations are made with BMP Bolivar SAS, registered in Colombia (NIT 901123503-1, RNT54493, hereinafter referred to as “BMP”).

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• By booking an overnight stay at Townhouse, you agree to these terms and conditions.

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• All reservations must be made by an adult over 18 years of age.

 

IVA

• In accordance with the tax reform contemplated in Law 2277 of December 13, 2022, citizens residing in the country and foreign Colombian citizens residing in Colombia must pay VAT for the accommodation and lodging service purchased (19%). This will come into effect from January 1, 2023. The VAT value is not included in the accommodation price and will be charged to the customer at check-in.

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Personal responsibility

• BMP accepts no responsibility for any consequences resulting from your travel here, your visit/stay here or your participation in any activities and you are responsible for judging your own level of fitness and capabilities.

• Risks and hazards that may occur during any visit include, but are not limited to, cancellation or delay of your visit, additional expenses incurred, injury, dehydration, or even death.

• In addition to the activities organised by the hotel, there is the possibility of participating in activities that are not operated or controlled by BMP. BMP staff will be happy to assist you in organising and booking such activities, and may assist you with a method of payment if the provider is unable to accept credit cards and the client does not have sufficient cash. However, BMP assumes no liability and makes no legal representations or warranties regarding the safety or quality of these activities, or the standards of the independent operator or individual organising them. You agree that any assistance provided by BMP staff to assist in organising optional activities does not constitute a waiver of this disclaimer or create any representations and warranties by BMP.

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Insurance Recommendations

• When traveling to Colombia, it is recommended that your travel insurance cover up to USD 100,000 for personal injury and medical treatment and USD 200,000 for repatriation and evacuation expenses, including international helicopter rescue and air ambulance services. Your travel insurance should also include coverage for personal property, delays and cancellations.

• BMP accepts no responsibility for refunds of flights and other non-refundable expenses if you cancel your visit for any reason, whether voluntarily on your part, as a result of failed travel arrangements, adverse weather conditions or as a result of your actions.

• You are responsible for understanding the details of your travel insurance policy, ensuring that your policy covers all optional and included activities offered, including boat transportation to the hotel, and that there are no exclusion clauses that limit coverage for any type of activity.

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Deposits

• BMP accepts payments with credit and debit cards (Visa, Amex, MasterCard), as well as bank transfer or check (Colombian residents only).

• Hotel reservations always require a deposit for the full value of the accommodation. If payment is not received within 48 hours of booking the room, the reservation will be cancelled.

• Cancellations: BMP will refund 50% of the reservation value if you cancel your stay up to 30 days prior to check-in. Within 30 days of check-in, the deposit is non-refundable and non-transferable. To qualify for a refund, cancellation must be received in writing.

• If BMP is forced to modify or cancel your booking (where this is not due to factors beyond its control, including but not limited to acts of God, strikes or labour disputes, government orders, war, acts of terrorism, forces of nature, significant weather conditions, political or civil unrest or any other force majeure event), BMP will inform you as soon as possible. In these circumstances, you may choose one of the following options: 1. Accept its offer of replacement accommodation at a comparable island hotel of equal or greater value. 2. Receive a refund of all monies paid.

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Discounts and promotions

• From time to time, BMP may offer reduced prices on rooms or packages. The reduced price applies strictly to new bookings only. Existing bookings remain at their original price and are not entitled to any reduced price.

• All discounts and reduced prices are applied at the discretion of BMP.

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Hotel guests

• Colombian law requires the presentation of a valid passport or Colombian ID card when checking into a hotel. If you are unable to provide such identification, your reservation may be cancelled without refund.

• BMP does not permit minors under the age of 18 to check in with anyone other than their parent or legal guardian and reserves the right to refuse check-in (without refunds) to anyone accompanying a minor who cannot prove their status as a parent or legal guardian.

• You agree to pay BMP the room rate for each day of your stay and any additional charges up to the time you check out. You are and will remain personally responsible for paying the full amount due upon check out unless prior settlement arrangements have been agreed upon.

• You must inform BMP of any changes to the number of people booked and agree to pay any additional charges for additional people not included in the number stated at check-in.

• The standard check-in time is stated on the booking confirmation (usually 3:00 PM). You agree that BMP may apply a fee if your requested check-in time requires BMP to keep the room vacant the day before.

• Standard check-out time is stated on the booking confirmation (usually 11:00 AM). Late check-out may incur an additional room charge.

• Residents of Colombia are required by law to pay sales tax (VAT) on the value of their accommodation.

• BMP reserves the right to apply, where applicable, local taxes, mandatory insurance and other surcharges that may occur outside of its control, at any time, even after payment of the deposit and/or partial reservation fees.

• In the event that between the date of the reservation and the date of provision of services there is a change in the tax rate, in accordance with tax regulations, the tax rate applied will be the one in force at the time of provision of services or accrual of the tax, even if the former entails an increase in the final price communicated to the client in the reservation.

 

Complaints, Claims and Refunds

• Refunds will not be issued for any reason due to circumstances beyond BMP's reasonable control, including, but not limited to, acts of God, strikes or labor disputes, government orders, war, acts of terrorism, forces of nature, significant weather conditions, political or civil unrest, or any other force majeure event.

• Anyone wishing to make a claim, lodge a complaint or request compensation for any reason must do so in writing or by email within 30 days of cancellation or completion of the visit.

• All documentation supporting the claim or complaint must accompany the letter or email. Any claim or complaint received after this deadline will not be accepted or reviewed.

• BMP reserves the right to honor or resolve these claims at its sole discretion.

 

Drug policy

• BMP prohibits the use of drugs of any kind and strongly encourages responsible alcohol consumption.

 

Right of rejection

• BMP reserves the right to refuse entry for justifiable cause and to eject you from the property if you create a danger to yourself or others, affect the enjoyment of others, or engage in any illegal activity.

• Any costs resulting from being removed from a visit or being refused to participate in a visit will be your responsibility.

 

Privacy Policy and Data Collection

• Your privacy is very important to us. Therefore, BMP has developed a policy so that you can understand how we collect, use, communicate and disclose personal information.

• Before or at the time of collecting personal information, BMP will identify the purposes for which information is being collected.

• BMP will collect and use of personal information solely with the objective of fulfilling those purposes specified by BMP and for other compatible purposes, unless BMP obtains the consent of the individual concerned or as required by law.

• BMP will only retain personal information for as long as necessary to fulfill these purposes.

• BMP will collect personal information by lawful and fair means and with the knowledge or consent of the individual concerned.

• Personal data must be relevant to the purposes for which it is to be used.

• BMP will protect personal information through reasonable security measures against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

• BMP will make available to clients information about its policies and practices related to the management of personal information.

• BMP is committed to conducting its business in accordance with these principles to ensure that the confidentiality of personal information is protected and maintained.

Applicable law

• Colombian law governs these Terms and Conditions to the fullest extent permitted. Any dispute relating to a visit to BMP or these Terms and Conditions shall be initiated in Colombia, where exclusive jurisdiction and venue resides. If any part of this document is determined by a court or other competent authority to be invalid, the remainder shall remain in full force and effect.

Changes to these Terms and Conditions

• From time to time, BMP may need to change its Terms and Conditions due to changes in its business or in its attempts to better serve your needs. BMP will make reasonable efforts to post any changes to its Terms and Conditions, including posting the current terms on its website. Please check back from time to time to review any changes to its policy.

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Data Protection Policy: [LINK]

 

Other policies

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Policy for the prevention of commercial sexual exploitation of girls, boys and adolescents

 

• 1. OBJECTIVE: The Policy for the Prevention of Sexual Exploitation of Minors aims to establish the conduct that the Organization, i.e., BMP Bolivar SAS and its subsidiary companies and all its Collaborators, must adopt in the performance of their commercial activities, to guarantee the protection of the rights of children and adolescents, in order to avoid any form of sexual exploitation, including pornography and sex tourism. The principles enshrined in the Convention on the Rights of the Child and the Optional Protocol on the sale of children, child prostitution and child pornography, the laws, rules and regulations issued by local authorities in the different territories where subsidiary companies operate and in particular the regulations applicable to subsidiary companies that provide services as air carriers are taken into account as reference documents.

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• 2. SCOPE: Without prejudice to the adoption of the Policy by the corporate bodies of each of the companies, compliance with the Policy is mandatory for all Collaborators of the companies integrated in BMP Bolivar SAS, whether they act as Directors, Employees or Linked Third Parties, in the territories where they operate.

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• 3. AREA RESPONSIBLE FOR IMPLEMENTATION: It will be the responsibility of Management to advance the dissemination of the Policy to ensure its effective implementation, which includes coordination with the person in charge of Human Resources and Administration, of the legal actions that proceed for said implementation, including the filing of complaints and application of administrative, disciplinary, contractual or judicial sanctions, as the case may be, and the tasks of dissemination of the reference regulatory framework, in the different corporate communication channels, including the website of BMP Bolivar SAS and of the different business and control units. updating of the Policy if required, due to changes in the relevant regulatory framework.

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• 4. DEFINITIONS AND ABBREVIATIONS: Boy, Girl, Minor and Adolescent. For the purposes of this Policy, the definition provided in the Convention on the Rights of the Child is adopted, which defines a child as any human being under eighteen years of age, unless, by virtue of local laws, the age of majority is reached before the age of eighteen. Child sexual exploitation. This is the use of a child or adolescent in sexual activities or in pornography or in the promotion of sexual tourism, regardless of whether or not there is economic profit. It is commercial sexual exploitation when there is remuneration or any type of compensation for the child or adolescent or third parties. Child sexual exploitation in the field of tourism. This is the commercial sexual exploitation of a child or adolescent by a person or persons who travel within their own country or abroad, and carry out sexual activities with children or adolescents, with the complicity by omission or action of the providers of tourist services. Child pornography. It includes any representation of a child and/or adolescent carrying out sexual activities or inciting them, any representation of a minor with predominantly sexual purposes, any organization of live shows of sexual representations in which children and adolescents participate. Pornography can be transmitted by any means. UNICEF or United Nations Children's Fund. It is a United Nations (UN) program that provides humanitarian and development aid to children and mothers in developing countries. Convention on the Rights of the Child (CRC). It is an international treaty adopted by the United Nations General Assembly on November 20, 1989 and to which more than 190 States have adhered, committing to respect the rights of children. The CRC recognizes children as subjects of rights, but makes adults subjects of responsibilities. Optional Protocol. It is the Protocol that complements the Convention on the Rights of the Child in relation to the sale of children, child prostitution and the use of children in pornography. United Nations resolution A/RES/54/263 issued on 25 May 2000, entered into force on 18 January 2002.

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• 5. CONTENT: In compliance with the Policy for the protection of the rights of girls, boys and adolescents against any form of sexual exploitation, the Organization and its Collaborators undertake to: 1. When programming, promoting, selling or providing hotel and restaurant services and services related to them, refrain from any practice, information or tourist guidance that in any way promotes, insinuates or may give rise to any form of sexual exploitation, pornography or sex tourism with children and adolescents, including the use of photographic, recording or video material. 2. Notify the competent authorities, including tourist and hotel authorities and the police, of any fact or situation they are aware of that is suspicious, which has given or may give rise to the sexual exploitation of girls, boys and adolescents, including the existence of sites related to the sexual exploitation of girls, boys and adolescents. 3. The areas responsible for internal and external communication channels, including, but not limited to, magazines, the website, social networks, on-board entertainment, and promotional advertising in different media, will refrain from including pornographic material with minors. 4. Promote that their suppliers adopt a policy of similar scope to the one adopted internally, and incorporate in the contracts entered into by each of the companies, the obligation of said suppliers to adopt said policy. 5. Refrain from providing their facilities to third parties, when it is determined that they will be used for the purposes of sexual exploitation or abuse, with children and adolescents.

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• ADDITIONAL INFORMATION: Regulatory Framework of the Convention on the Rights of the Child. Signed by 192 countries and ratified by 190 countries, with the exception of the United States, Somalia and South Sudan, making it the most widely called treaty worldwide throughout history. Colombia ratified the Convention on the Rights of the Child on January 28, 1991, the Optional Protocol on the Child. Signed by 161 countries and ratified by 132 countries, including the countries in which our companies operate. The Optional Protocol on the sale of children, child prostitution and child pornography entered into force internationally in 2002. This international instrument criminalizes violations of children's rights and emphasizes the importance of promoting greater public awareness and international cooperation in activities to combat them.

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• LEGAL BASIS (COLOMBIA): Political Constitution of the Republic of Colombia. Chapter 2 of Social, Economic and Cultural Rights, in Article 44, enshrines the fundamental rights of children. The fundamental rights are the rights to life, physical integrity, health, social security and food. It also indicates that they shall be protected against all forms of abandonment, physical or moral violence, kidnapping, sale, sexual abuse, labor or economic exploitation and risky work. The Political Constitution additionally recognizes the rights of children enshrined in laws and international treaties ratified by Colombia. Law 679 of 2001. By means of which a statute is issued to prevent and counteract exploitation, pornography and sexual tourism with minors, in development of article 44 of the Constitution. Through Law 679 of 2001, protection measures were adopted against exploitation, pornography, sexual tourism and other forms of sexual abuse of minors in Colombia. In this Law, the Colombian State commits to the principles of child protection and classifies pornography and sexual tourism with minors as criminal offenses. Likewise, this law establishes the obligation of providers of tourist services, which includes, among others, travel agencies, hotels and air carriers, to participate in the prevention of this type of conduct. Law 1336 of 2009. By means of which Law 679 of 2001 is added to and strengthened, in the fight against exploitation, pornography and sexual tourism with children and adolescents. In 2009, Law 1336 was issued, which establishes that companies providing tourist services must develop a model code of conduct that promotes prevention policies and avoids the sexual use and exploitation of children and adolescents in the development of their activity. Resolution 4311 of August 30, 2010. By means of which the basic content that the code of conduct or protocol or code of ethics of commercial passenger air service companies must have is established. Which must be complied with by legal representatives, directors, administrators and employees. Also, from the issuance of this resolution, the code of conduct or the policies or protocols or the code of ethics of each company must be observed by contractors that provide services related to the provision of commercial air transport services.

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Sustainability Policy

 

• BMP Bolivar SAS is a company that bases the development of its activities on the principles of sustainability through awareness-raising actions with its collaborators, clients and guests, thus promoting the conservation of the region's natural heritage, the gradual technological renewal that in the future will generate a reduction in its energy and water consumption rates and the gradual reduction of waste generated within the establishment and in the places where activities related to the tourist operation are carried out. We seek to promote the culture of the community, respecting the customs of indigenous peoples and promoting tourism in a responsible manner, without affecting their life plans and the protection of natural resources with actions aimed at the conservation and sustainable use of the biodiversity of the area. We proclaim our total rejection of the commercial sexual exploitation of children and adolescents, any method of child labor exploitation and the different forms of discrimination, working together with the competent authorities to prevent these acts and report any case that arises. We support the development of communities that produce products or provide services that promote the sustainable use of raw materials used for production and that highlight the characteristics of the area. Likewise, we promote the marketing and use of crafts made by native inhabitants of the region under fair trade conditions, favoring the generation of employment. Likewise, we seek to become a source of direct or indirect employment that contributes to improving the quality of life of the local community in general, having as a principle the hiring of personnel from the region. BMP Bolivar SAS is committed to providing training to staff, seeking mechanisms to sensitize and educate customers, guests and suppliers about sustainable practices that contribute to the development and strengthening of cultural events, regional education and all activities related to tourism. To consult our BIC Sustainability Report, visit:  https://qrco.de/thbicreport

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Exchange rate policy

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The conversion to Colombian pesos will be made according to the representative market rate (TRM) on the day of payment of the reservation.